The value of optimizing nursing process in outpatient nursing management
优化护理流程在门诊护理管理中的价值

摘要

目的 在门诊护理中，采用优化护理流程干预模式，总结此护理方案实施效果。方法 选择2019.01-2020.12期间就诊于本院门诊的3000例病人进行调研，将其分为2组，每组均分得1500例。两组分别采用不同护理模式，总结护理实施效果。结果 （1）对比组挂号用时、等候用时、分诊用时较长、反之较短（P<0.05）；（2）对比组护理满意评分结果较低、反之较高（P<0.05）；对比组护理不良事件总发生指数高于研究组（P<0.05）。结论 在门诊护理中，优化护理流程干预方案应作为首选，此方案与传统常规护理管理模式相比能够提升护理质量，缩短病人就诊时间，此方案值得临床应用与普及。

Abstract

Objective To summarize the implementation effect of this nursing scheme by adopting the optimized nursing process intervention mode in outpatient nursing.
Methods 3000 cases of outpatients in our hospital from January 2019 to December 2020 were selected and divided into two groups, 1500 cases in each group. The two groups were given different nursing modes to summarize the effect of nursing implementation.
Results (1) the registration time, waiting time and triage time of the control group were longer, and vice versa (P < 0.05); (2) the nursing satisfaction score of the control group was lower, and vice versa (P < 0.05);(3)the total incidence index of nursing adverse events in the control group was higher than that in the study group (P < 0.05).
Conclusion   in the outpatient care, the optimized nursing process intervention program should be the first choice. Compared with the traditional routine nursing management mode, this program can improve the quality of nursing and shorten the patient's treatment time, which is worthy of clinical application and popularization.