To observe the implementation effect of CICARE communication model in nurse-patient communicationin day ward of hematology department
观察CICARE沟通模式在血液科日间病房护患沟通中的实施效果探究

摘要

目的 探讨CICARE沟通模式在血液科日间病房护患沟通中的实施效果。方法 选择2020年1月至2020年12月，在我科室进行日间治疗的血液病患者400例，1-6月份日间患者200例为常规组；7-12月份日间患者200例为研究组。常规组给予常规护理，研究组实施CICARE沟通模式。比较两组护患沟通质量、患者满意度。结果 研究组医护患沟通质量评分高于常规组，患者满意度高于常规组，存在显著差异，P＜0.05。结论 血液科日间患者实施CICARE沟通模式可提高医护患沟通质量，提高患者的满意度。

Abstract

Objective To explore the effect of CICARE communication model in nurse-patient communication in day ward of hematology department.
Methods From January 2020 to December 2020, 400 patients with hematological diseases who received daytime treatment in our department were selected, 200 daytime patients from January to June as the routine group, and 200 daytime patients from July to December as the study Group. The routine group was given routine care, and the study group implemented the CICARE communication mode. The quality of nurse-patient communication and patient satisfaction were compared between the two groups.
Results The quality score of doctor-nurse-patient communication in the study group was higher than that in the routine group, and the patient satisfaction was higher than that in the routine group, with significant differences, P<0.05.
Conclusion   The implementation of CICARE communication mode for day patients in the department of hematology can improve the quality of communication between doctors, nurses and patients and improve the satisfaction of patients.