Analysis of the effect of nurses' hierarchical management on improving the quality of nursing care and patient satisfaction in digestive medicine
护士分层管理对改善消化内科护理质量和患者满意度的作用分析

摘要

目的 对护士分层管理在消化内科改善其护理质量和患者满意度的应用价值进行分析。方法 本次研究于2018年12月开始，于2020年12月结束，以在研究时间内本院接收的消化内科患者共60例作为研究对象展开研究。为了更好的提升研究内容的准确性，将对60例患者进行分组探讨，按照入院先后顺序随机分为观察组和对照组，每组各30例，在研究过程中分别针对两组患者采用不同的护理方式，对照组采用常规护理，观察组采用护士分层管理护理，最终采用统计学软件对两组患者的护理质量和患者满意度进行对比。结果 经对比发现，观察组患者的护理质量和患者满意度均高于对照组，差异符合统计学意义的评判标准（P＜0.05）。结论 将护士分层管理应用在消化内科患者的护理过程中可以有效的改善护理人员的护理质量，提升患者护理满意度，值得临床推广及应用。

Abstract

Objective: To analyze the application value of nurses' hierarchical management in the gastroenterology department to improve their nursing quality and patient satisfaction.
Methods: The study started in December 2018 and ended in December 2020. A total of 60 patients in the department of gastroenterology accepted by the hospital during the study period were used as the research objects. In order to better improve the accuracy of the research content, 60 patients will be divided into groups for discussion, and they will be randomly divided into observation group and control group according to the order of admission. Each group has 30 cases. In the course of the study, different groups are used for the two groups of patients. The control group adopts conventional nursing methods, and the observation group adopts nurses to manage nursing by layers. Finally, statistical software is used to compare the quality of care and patient satisfaction of the two groups of patients.
Results: After comparison, it was found that the quality of care and satisfaction of patients in the observation group were higher than those in the control group, and the difference met the criteria of statistical significance (P<0.05).
Conclusion  : Applying the hierarchical management of nurses in the nursing process of gastroenterology patients can effectively improve the nursing quality of nursing staff and enhance the patient's nursing satisfaction. It is worthy of clinical promotion and application.