Talking about the analysis and countermeasures of unsafe factors in fever clinic nursing
浅谈发热门诊护理不安全因素分析与对策探讨

摘要

目的 探究发热门诊护理不安全因素，结合问题原因制定有效的解决对策。方法 将我院2019年7月-2020年7月发生的37例风险事件作为调研主体，并收集整理37例风险事件主体的一般及临床资料进行分析，探究引发不安全事件的原因及相应的对策。结果 从总体上看，发热门诊不安全事件的诱因主要包括主观与客观因素两种，另外就是较为特殊的管理因素，因为管理因素可具体分为医院的护理管理以及患者的自我管理。结论 研究发现，发热门诊安全质量的影响因素种类及数量较多，但大致可分为主观及客观两种；基于此，发热门诊应对护理人员进行专业培训，同时增加对患者及其家属进行健康宣教，持续优化门诊内的相应管理机制，加强对门诊内风险管控的力度，最大可能地避免发热门诊不安全因素的出现及风险事件的发生。

Abstract

Objective: To explore the unsafe factors of nursing care in fever clinics, and to formulate effective solutions based on the causes of the problems.
Methods: The 37 risk events that occurred in our hospital from July 2019 to July 2020 were taken as the subject of investigation, and the general and clinical data of the 37 risk event subjects were collected and analyzed to explore the causes of unsafe events and the corresponding Countermeasures.
Results: Generally speaking, the causes of unsafe incidents in fever clinics mainly include subjective and objective factors. The other is more special management factors, because management factors can be specifically divided into hospital care management and patient self-management.
Conclusion  : The study found that there are many types and numbers of factors affecting the safety and quality of fever clinics, but they can be roughly divided into subjective and objective. Based on this, fever clinics should provide professional training for nursing staff and increase health care for patients and their families. Propaganda and education, continue to optimize the corresponding management mechanism in the outpatient department, strengthen the intensity of risk management and control in the outpatient department, and avoid the emergence of unsafe factors and risk events in fever clinics to the greatest possible extent.