Study on Communication Skills between Respiratory ICU Nurses and Patients
呼吸ICU护士与患者的沟通技巧研究

摘要

目的：探析呼吸ICU护士和患者之间的沟通技巧，通过沟通技巧方法的研究与应用构建良好的护患关系。方法：本次研究对象选取于我院2018年12月~2019年12月呼吸ICU收治的住院患者，共计60例，采用随机数字表法将其中30例患者分到对照组，另外30例分到观察组。对照组采用常规沟通方法，观察组则在常规沟通方法的基础上行运用沟通技术。两组采用不同方法沟通后，观察和分析患者的状况，并对相关数据进行详细记录，同时比较两组患者护患纠纷发生情况及患者依从性。结果：通过分析沟通技巧的应用得知，观察组使用沟通技巧后，其护患纠纷发生率明显低于对照组，两组差异显著，具有统计学意义（P＜0.05）。另外，观察组患者的依从性明显高于对照组，相比之下同样存在明显差异和统计学意义（P＜0.05）。结论：对呼吸ICU护士与患者之间的沟通技巧进行研究，并应用到实际沟通过程中，能够有效的减少护患之间的矛盾，对护患纠纷事件发生率的减少有着积极作用。

Abstract

Objective: To analyze the communication skills between respiratory ICU nurses and patients. The key to constructing good patient-patients is through the research and application of communication skills.
Methods: This study selected 60 inpatients admitted to our hospital from December 2018 to December 2019 in respiratory ICU. A total of 60 patients were assigned to the control group using the random number table method and 30 patients were assigned to the control group. Observation group. The control group adopted conventional communication methods, while the observation group applied communication techniques on the basis of conventional communication methods. After the two groups communicated using different methods, the patient's condition was observed and analyzed, and the relevant data were recorded in detail. At the same time, the occurrence of nursing disputes and patient compliance between the two groups were compared.
Results: By analyzing the application of communication skills, it was learned that the use of communication skills in the observation group had a significantly lower incidence of nurse-patient disputes than the control group. The differences between the two groups were significant and statistically significant (P <0.05). In addition, the compliance of the observation group was significantly higher than that of the control group, and there were also significant differences and statistical significance in comparison (P <0.05).
Conclusion  : Studying the communication skills between respiratory ICU nurses and patients and applying them to the actual communication process can effectively reduce the contradiction between nurses and patients, and has a positive effect on reducing the incidence of nurse-patient disputes.