摘要
目的 探寻在护理质量管理中采用护理部区域化负责制的管理效果。方法 护理部选取我院40名护理人员，随机平分成对照组和观察组，分别实行常规质量管理和护理部区域划分责任制管理，对比效果。结果 观察组护理质量评分、护理纠纷发生率、护理投诉、护理满意度明显优于对照组（P＜0.05）。结论 将护理部区域化负责制应用在护理质量管理中，能够有效提升护理质量，减少护理纠纷和护理投诉的发生，提高护理满意度。
关键词： 护理安全；护理质量管理；护理部区域化负责制
Abstract
Objective To explore the management effect of adopting the regional responsibility system of the nursing department in the nursing quality management. Methods The nursing department selected 40 nursing staff from our hospital, randomly divided them into the control group and the observation group, and implemented the routine quality management and the regional division responsibility system management of the nursing department respectively, so as to compare the effect. Results The nursing quality score, nursing dispute rate and nursing complaints were significantly better than the control group (P <0.05). Conclusion The application of regional responsibility system of nursing department in nursing quality management can effectively improve the quality of nursing, reduce the occurrence of nursing disputes and nursing complaints, and improve nursing satisfaction.
Key words： Nursing safety; Nursing quality management; Regional responsibility system of nursing department
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