Research on the application effect of continuous nursing quality improvement in outpatient preexamination triage
持续护理质量改进在门诊预检分诊中的应用效果研究

摘要

目的 分析门诊预检分诊护理中强调持续护理质量改进理念对护患双方的正面影响。方法 将于我院门诊就诊的200例患者纳入研究后，随机划分至A组（100例）及B组（100例），2组患者均接受常规预检分诊服务，于此基础上，在后者护理活动中强调持续护理质量改进理念，并对比相应数据指标，分析护理有效性。结果 经对比，B组患者分诊时间、就诊等候时间得以明显缩短；而护理总满意率及引入持续护理质量改进理念后的护理人员工作水平更高（P＜0.05）。结论 预检分诊是门诊护理中的重点内容，其相对性质特殊，极易在护理不当的情况下诱发患者投诉等不良事件，建议于常规护理中强调持续护理质量改进理念，意在构建和谐关系，改善患者就诊舒适度及护理人员综合素养。

Abstract

Objective To analyze the positive effects of the concept of continuous nursing quality improvement on both nurses and patients in outpatient pre-examination triage nursing.
Methods 200 patients in the outpatient department of our hospital were included in the study and randomly divided into group A (100 cases) and Group B (100 cases). Both groups received routine pre-screening and triage services. On this basis, the concept of continuous nursing quality improvement was emphasized in the nursing activities of the latter group, and corresponding data indicators were compared to analyze the effectiveness of nursing.
Results After comparison, the triage time and waiting time of patients in group B were significantly shortened. The total satisfaction rate of nursing and the nursing staff's work level after introducing the concept of continuous nursing quality improvement were higher (P < 0.05).
Conclusion   Pre-examination and triage is the key content in outpatient nursing, and its relative nature is special, which is easy to induce patients' complaints and other adverse events in the case of improper nursing. It is recommended to emphasize the concept of continuous nursing quality improvement in routine nursing, aiming at building a harmonious relationship, improving the comfort level of patients and the comprehensive literacy of nurses.