The influence of quality control circle on patient satisfaction in emergency room
品管圈对急诊抢救室患者满意度的影响

摘要

目的 分析品管圈对急诊抢救室患者满意度的影响。方法 采用非同期对照方法，随机抽取2023年5月-2023年9月期间我院急诊抢救室收治的患者60例，以是否实施品管圈进行分组，实施品管圈前入抢救室的30例患者为对照组，接受常规急诊护理，实施品管圈后的30例患者为观察组，对比两组患者的满意度，分析品管圈目标达成情况。结果 （1）实施品管圈后，观察组患者的满意度为92.86%，高于实施前对照组患者85.24%的满意度（P＜0.05）；（2）品管圈目标满意度为90.00%，实际目标达成率为160.08%，满意度进步率为8.92%。结论 在急诊开展品管圈活动可提高急诊抢救室患者的满意度。

Abstract

Objective To analyze the effect of quality control circle on patient satisfaction in emergency rescue room.
Methods A non-synchronous control method was used to randomly select 60 patients admitted to the emergency rescue room of our hospital from May 2023 to September 2023. The patients were divided into groups according to whether or not quality control circle was implemented. 30 patients who entered the emergency room before the implementation of quality control circle were selected as the control group and received routine emergency care, and 30 patients after the implementation of quality control circle were selected as the observation group. The satisfaction of the two groups of patients was compared, and the achievement of quality control circle goals was analyzed.
Results (1) After the implementation of quality control circle, the satisfaction of observation group was 92.86%, higher than that of control group before the implementation of 85.24% (P < 0.05); (2) The target satisfaction of quality control circle was 90.00%, the actual target achievement rate was 160.08%, and the satisfaction improvement rate was 8.92%.
Conclusion   Carrying out quality control circle activities in emergency can improve the satisfaction of patients in emergency rescue room.