摘要
目的 就健康管理中心的工作开展程序化护理的应用，以此提升体检者的满意度。方法 将2020年1月至2022年12月收入本院随机抽取的500例体检者作为研究对象，按干预措施的不同均分为250例/组。对照组为常规护理指导，观察组为程序化护理，对比患者的体检满意度。结果 从数据可见，观察组体检者在护理质量评价中给予了更高的认可，得分高于对照组，具有统计学意义（P＜0.05）。同时，在对比患者的体检等候用时、体检总时间上，观察组短于对照组，差异显著（P＜0.05）。最后，在矛盾纠纷事件的发生率上，观察组低于对照组，对比差异显著（P＜0.05）。结论 针对体检者实施程序化护理指导，有助于提升健康管理中心工作服务质量，有助于提升护理管理水平，防止出现体检者之间以及与医护人员的矛盾，具备一定推广、应用价值。
关键词： 程序化护理；健康管理中心；体检者满意度
Abstract
Objective To carry out the application of programmed nursing on the work of health management center, in order to improve the satisfaction of physical examination patients. Methods A total of 500 patients randomly selected in our hospital from January 2020 to December 2022 were selected as research objects and divided into 250 cases / group according to different intervention measures. The control group was given routine nursing guidance, and the observation group was given programmed nursing. The patients' satisfaction with physical examination was compared. Results It can be seen from the data that the physical examination patients in the observation group gave higher recognition in the evaluation of nursing quality, and the score was higher than that in the control group, with statistical significance (P < 0.05). At the same time, the waiting time and total physical examination time of patients in the observation group were shorter than those in the control group, and the difference was significant (P < 0.05). Finally, the incidence of contradiction and dispute events in the observation group was lower than that in the control group, and the difference was significant (P < 0.05). Conclusion The implementation of programmed nursing guidance for physical examination patients is helpful to improve the service quality of health management center, help to improve the level of nursing management, prevent the contradiction between physical examination patients and medical staff, and has a certain popularization and application value.
Key words： Programmed nursing; Health management center; Physical examination patients’ satisfaction
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