The effect of high quality service model applied to outpatient nursing managementon patient satisfaction and anxiety
优质服务模式应用于门诊护理管理对患者满意度及焦虑心理的影响

摘要

目的 研究在门诊护理管理中应用优质服务模式对患者满意度以及焦虑心理产生的影响。方法 随机选取2021年10月至2022年11月期间本院门诊收治的患者86例，将这86例患者随机分为对照组和观察组，对照组患者应用常规护理方式，观察组患者应用优质服务模式，通过对两组患者基本情况分析来了解不同护理方式起到的效果。结果 应用优质服务模式的观察组患者护理满意度为95.34%，高于同期对照组81.39%，且患者身体情况也优于对照组（P＜0.05）。结论 在门诊科护理管理中应用优质服务模式能够为患者提供优质、细致的护理服务，也能从护理质量保障中提升患者生活质量以及护理满意度。

Abstract

Objective To study the effect of high quality service model on patient satisfaction and anxiety in outpatient nursing management.
Methods 86 cases of patients admitted to our hospital from October 2021 to November 2022 were randomly selected, the 86 cases of patients were randomly divided into control group and observation group, the control group of patients with conventional nursing, observation group of patients with high-quality service mode, through the basic situation analysis of the two groups of patients to understand the effect of different ways of nursing.
Results The nursing satisfaction of the observation group was 95.34%, higher than that of the control group 81.39%, and the physical condition of the patients was better than that of the control group (P < 0.05).
Conclusion   The application of high quality service model in outpatient nursing management can provide high quality and meticulous nursing services for patients, and also improve patients' quality of life and nursing satisfaction from the guarantee of nursing quality.