摘要
目的 分析门诊护理管理中引进人性化服务理念的作用。方法 把我院接受门诊护理的140例患者纳入分析范畴，均匀分组，有普通服务组以及人性服务组，比较护理管理的综合成效。结果 人性服务组患者焦虑情绪评分与抑郁情绪评分均比较低；服务护理质量分数较普通服务组高，且患者对护理服务的认可度比较高，p<0.05。结论 门诊护理管理中，要科学引进人性化理念，增强门诊管理的质量，促进门诊护理工作发展。
关键词： 人性化服务模式；门诊护理；管理作用；认可度；服务质量
Abstract
Objective To analyze the role of introducing humanized service concept in outpatient nursing management. Methods 140 patients receiving outpatient care in our hospital were included in the analysis category, evenly grouped, general service group and human service group, and compare the comprehensive results of nursing management. Results The anxiety and depression scores were lower; the service nursing quality score was higher than the general service group, and the patient recognition of nursing service was higher, p <0.05. Conclusion In the outpatient nursing management, the humanized concept should be introduced scientifically to enhance the quality of outpatient management and promote the development of outpatient nursing work.
Key words： Humanized service mode; outpatient care; management role; recognition; service quality
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